Terms of Service

Operator Information

Operator

Little Expedition Studio

Support email

support@lilexp.com

1. Scope and Acceptance

Little Expedition (the "Service") is provided by the operator listed above ("we" or "us"), and includes the iOS app, the web version, the PC version and the official website.

You may review these Terms in full before creating a character. By creating a character or using the Service, you confirm that you have read, understood and agree to these Terms and our Privacy Policy. If you do not agree, please stop using the Service.

2. Accounts

1. You may start playing as a guest, or sign in with or link a third-party account such as Apple, Google, Game Center, LINE or Steam (available sign-in methods vary by platform).
2. We recommend linking at least one third-party account so you can recover your character after changing devices or reinstalling. Unlinked guest characters may be unrecoverable if app data is cleared or the device is lost.
3. Your account, sign-in credentials and one-time connect codes are for your personal use only; please keep them safe. You may not sell, rent, lend or transfer your account.
4. Lord names, guild names and chat messages must not contain illegal, offensive, hateful, sexual, fraudulent or advertising content, or content that infringes the rights of others, and must not impersonate us or other players.
5. If you believe your account has been compromised, contact Support immediately. After verifying your identity, we will help suspend the account and make reasonable efforts to restore it.

3. Minors

Users under 18 may use the Service only after a parent or legal guardian has read and agreed to these Terms, and must obtain the guardian's consent before making any purchase. Children under 7 must use the Service through a parent or legal guardian.

4. Virtual Items and Gems

1. "Gems" are the virtual currency of the Service. Gems and in-game heroes, items, monthly cards, battle passes and other virtual goods (collectively "Virtual Items") may only be used within the Service according to its rules.
2. You receive a license to use Virtual Items within the Service, not ownership of them. Gems and Virtual Items cannot be exchanged for cash, transferred to another account, or bought or sold outside the Service.
3. Gems and Virtual Items are shared across iOS, web and PC for the same account; our server records are authoritative.
4. Contents, drop rates and pity rules of randomized items such as Recruit are published in the in-game rate details. We will announce any change to drop rates in advance.
5. We keep records of your purchases and spending; you may request them from Support.

5. Purchases

1. Purchases in the iOS app are made through Apple App Store In-App Purchase; payment and receipts are handled by Apple.
2. Purchases on the web version, PC version and official website are processed by the third-party payment platform Portaly. Payment data is handled by Portaly and its payment partners; we never receive your card number.
3. Product contents and prices are as shown on the checkout page at the time of purchase. After payment, gems or items are delivered to the character you specified.
4. When topping up on the website, make sure you enter the correct character UID. Gems delivered to another character because of a wrong UID may not be recoverable.

6. Refunds

Exception to the 7-day cancellation right

Under Article 2, Subparagraph 5 of Taiwan's Guidelines for Reasonable Exceptions to the Right of Cancellation in Distance Sales, gems and Virtual Items are "digital content not provided on a tangible medium, or online services completed once provided." We will clearly inform you and obtain your consent before payment; once payment is complete and the items are delivered to your character, the 7-day unconditional cancellation right no longer applies.

iOS（Apple App Store）

Refunds for App Store purchases are reviewed and processed by Apple under its policies; we cannot issue them directly. Please request a refund through Apple's Report a Problem site (reportaproblem.apple.com).

Web, PC and official website (Portaly)

For duplicate charges, payments that were not credited, or items unusable due to our system error, email Support with your order number within 30 days of payment. Once verified, we will redeliver the items or refund via the original payment method.

After a refund

When a refund is completed, we will revoke the gems, VIP progress, monthly card days, battle pass and growth fund eligibility, and any unclaimed rewards obtained from that purchase. Your gem balance may become negative, in which case it cannot be spent. Fraudulent refund requests may be handled under Section 8.

7. Prohibited Conduct

When using the Service, you must not:

1. use cheats, speed hacks, automation scripts or any unauthorized third-party software;
2. modify, decompile or crack the Service's software or network traffic;
3. run multiple accounts or otherwise farm resources, funnel resources or manipulate rankings;
4. exploit bugs or vulnerabilities for unfair gain, or keep exploiting a bug instead of reporting it;
5. trade accounts, gems or Virtual Items for cash or anything of value;
6. interfere with our servers, attack our systems or disrupt other players' games;
7. harass, threaten or defraud others, or post illegal, hateful, sexual or advertising content in chat or names;
8. otherwise violate applicable law or these Terms.

8. Enforcement and Suspension

1. If you violate these Terms, we may, depending on severity, issue a warning, mute you, revoke improperly obtained Virtual Items, temporarily suspend or terminate your account.
2. We will notify you of the reason and duration by in-game mail or other appropriate means. If you disagree, you may appeal by emailing Support within 7 days of the notice; we will review the case again and reply.
3. Gems and Virtual Items in accounts terminated for violations are not refundable, unless otherwise required by law.

9. Changes, Interruptions and Termination of Service

1. The Service may be suspended for maintenance, updates or force majeure. We will announce this in game or on the website in advance whenever possible.
2. Game content (balance, characters, events, products) may change between versions.
3. If we decide to end the Service, we will announce it in game and on the website at least 30 days in advance, and handle your unused paid gems as required by law.
4. We keep your gameplay history for at least 30 days; you may request it from Support.

10. Intellectual Property

All software, art, music, sound effects and text in the Service belong to us or their original rights holders. Some assets are used under open licenses, listed in game under Settings → Credits & Licenses. You may not reproduce, distribute or commercially exploit them without permission.

11. Disclaimer

We strive to keep the Service stable but do not guarantee that it will be uninterrupted or error-free. We are not liable for damages caused by events not attributable to us, such as natural disasters, network or telecom outages, or failures of third-party platforms (e.g. Apple, Portaly), except for damages caused by our intentional misconduct or gross negligence.

12. Changes to These Terms

We will announce changes to these Terms on the website and in game. Continuing to use the Service after a change means you accept it; we will notify you separately of any material change that is unfavorable to you.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of China (Taiwan). Disputes arising from these Terms shall be submitted to the court below as the court of first instance, without prejudice to the courts of jurisdiction under Article 47 of the Consumer Protection Act and Article 436-9 of the Code of Civil Procedure.

Any dispute arising from these Terms shall be submitted to a competent district court of the Republic of China (Taiwan) as the court of first instance.

14. Contact Us

If you have any questions about these Terms, see our Support page or email us at the address below.

support@lilexp.com