Support & Contact

Fully close and reopen the game first; it will recheck any unfinished purchases.

On iPhone, go to Shop → Perks and tap Restore Purchases to recheck your purchases with the App Store.

Purchases on the web version, PC version or website are usually credited within a few minutes of payment.

If it still hasn't arrived after an hour, email Support with your character UID and a receipt screenshot.

Link an Apple, Google or other account in Settings first, then sign in with the same account on your new device.

You can also generate a one-time connect code on your old device under Settings → Account Linking & Devices, then enter it on the new device via Continue Another Character.

If you linked a third-party account, signing in with that account brings back your character.

If you didn't link one and have no other signed-in device, email us your character UID, lord name, approximate creation date and purchase records, and we will help verify. Unlinked guest characters may not be recoverable.

Refunds for iPhone purchases are reviewed by Apple. Please request one at Apple's Report a Problem site (reportaproblem.apple.com).

Purchases on the web version, PC version and website are digital content and are not eligible for the 7-day cancellation right once paid and credited. For duplicate charges, missing credits or system errors, email us with your order number within 30 days. See Section 6 of the Terms of Service for details.

In game, go to Settings → Delete Account and confirm by entering your lord name. Deletion cannot be undone, and your gems and purchased content will be lost.

Email us the player's lord name with screenshots; we will investigate and act under the Terms of Service.